A little help, outside the loop
Let's get you unstuck.
Puzzle questions, a missing unlock, or a profile that needs a hand. Start here.
Contact the Echo Loop team
Operated by Motkan LLC. Put “Echo Loop” in your subject. For postal and publisher details, see our Legal Notice.
Include your device, app version and what happened. A screenshot can help. Never send passwords, device access tokens or payment-card details.
Playing the game
How do I make an echo?
Make at least one move, then use Echo to rewind. Your recording returns as a violet echo in the next loop. It repeats exactly the moves you made, including waits and bumps into doors.
Why did my echo take a different path?
The echo replays moves, not fixed positions. If another player token opens a door that was closed on your earlier attempt, that same recorded move can now pass through it. Use this to change the past.
What do the stars mean?
Three stars means you solved a room at its target number of loops. One loop over earns two stars. You can replay a room and improve your result.
Can I mute the game?
Yes. Sound in Settings mutes all audio. Music has a separate toggle. Your choices are saved, along with the vibration preference.
Purchases & online play
I bought Full Loop. How do I restore it?
Use the same Apple or Google store account as the original purchase. Connect to the internet, open the Full Loop screen and choose Restore purchases. Store approval or verification can take time. Check the store transaction before buying again.
Can I move progress to a new device?
Your Full Loop purchase moves with you: on the new device, use Restore purchases with the same Apple or Google store account. Puzzle progress and the online profile are stored on each device and do not transfer, so the new device starts with a new profile.
Why are online features unavailable?
Friends, leaderboards, arena and duels need a connection and an available game server. The online service is still being prepared for public launch. Chapter puzzles remain playable offline.
How do I delete my account or request data?
In the app, open Settings → Delete online profile, type DELETE and confirm. If you can no longer open the app, follow the instructions on Your Data and email info@motkan.com with “Echo Loop account deletion request” in the subject. We verify account ownership before processing an email request. Uninstalling the app does not remove an online profile.
Looking for the fine print? Read our Privacy Policy and Terms of Use.