Account & Data Deletion

Delete your account in the app

1. Open Echo Loop and go to Profile → Settings → Delete online profile.
2. Type DELETE and tap Delete online profile.

Deletion happens straight away and cannot be undone. The app then starts again with a new, empty online profile. Puzzle progress stored on the device is kept until you use Erase progress in Settings.

Request deletion by email

Email info@motkan.com with the subject Echo Loop account deletion request. This route works without reinstalling the app. It also supports access and correction requests.

Email a deletion request ↗

1. Say whether you want account deletion, a copy of your records, or a correction.
2. Provide your in-game nickname, friend code if available, and the device/app version. If you have lost access, say so.
3. Wait for our reply about verification. Sending an email starts the request; it does not automatically delete an account.

Use this route if you can no longer open the app, for example after losing the device. It reaches the same publisher responsible for the game. We handle verified requests within applicable legal time limits and explain any information we must retain.

Subject: Echo Loop account deletion request

Request: delete my online account / access my data / correct a record
In-game nickname:
Friend code (if available):
Device and app version:
I still have access to the original device: yes / no
Additional details:

Please tell me what is needed to verify account ownership.

We verify ownership first

We do not disclose or delete an account based solely on a nickname or friend code. We may ask you to demonstrate control of the existing signed-in device or provide other proportionate evidence. Purchase proof can help with purchase questions but does not automatically establish ownership of a particular online profile.

Do not email authentication tokens, passwords or full payment-card information. If ownership cannot be verified, we will explain the available options without exposing another player's data.

What account deletion removes

Once verified and completed, deletion removes your active online profile and its authentication record, friend relationships, the purchase-verification cache, submitted level/arena/duel results and associated move recordings. Duels linked to the deleted account are removed, which can also remove their availability to an opponent.

Your profile and those results will stop appearing in active online play. Deletion is permanent: a deleted profile cannot be restored.

What may be retained

We may retain restricted records needed to meet a legal duty, address a documented fraud/security issue or resolve a transaction. We explain applicable exceptions when responding to your request. A minimal record of the request may be kept to show it was handled and to prevent deleted data from being restored.

Restricted recovery backups can temporarily contain deleted information until overwritten or removed. They are not used for ordinary play, and a deletion must be applied before recovered data is used. Store and RevenueCat records are governed separately, as explained below.

Remove local progress and settings

Online account deletion does not erase puzzle progress stored on your device. Use Erase progress in Settings, or the steps below. To remove local progress, settings and cached information, clear the app's storage or uninstall it through your device controls. For the browser game, clear that site's stored data. Review any device backup settings separately.

Local progress can be lost permanently. Clearing or uninstalling alone does not delete the online account. If you still have access to your device, keep it until your online request is verified.

Store purchases and refunds

Account deletion does not refund a purchase or erase independent Apple, Google or RevenueCat transaction records. Those providers may retain records for legal, fraud-prevention and restoration purposes. Full Loop is a one-time purchase, so there is no recurring subscription to cancel.

For store refunds or restoring Full Loop, see Support. For other personal-data rights, read the Privacy Policy.